How do most luxury sedan services work?
It’s simple. You make a reservation, by going online or calling their local number. Drivers drive their vehicles to your home, office, or wherever you are, pick you up and take you to your destination.
Besides Airport service, what driving services do luxury Sedan services offer?
Many companies offer As-Directed Service, which puts a vehicle and driver at your disposal for a set period of time. Point-to-Point Service is for trips between any two locations.
When does billable time start?
For airport service, most charge a fixed per one-way trip to or from the airport. With all other luxury sedan services, billable time starts after their driver arrives at the address you designate for pick up.
If my meeting or engagement finishes earlier or later than expected, how do I contact my driver?
You may contact your driver to inform him or her of changes via his or her cellular phone.
How do I pay for service?
The credit card provided to secure your reservation will be debited at the end of your service period.
Does luxury sedan services offer discounts?
Yes, some luxury sedan services have “Preferred Partners” program offers exciting perks for higher volume businesses.
What is standard attire for my driver?
Most driver’s attire is a black suit, white shirt and corporate tie.
Can I reserve the same driver?
Yes, most companies allow you to request the same driver every time. They make every effort to ensure your request is accommodated whenever possible. However, most cannot guarantee your requested driver will be available.
What kind of vehicle can I reserve?
Many can accommodate requests for Cadillac, Chrysler or Lincoln luxury sedans, vans and charter buses.
Does my driver perform a vehicle inspection?
Be sure the driver/company performs an inspection for your safety and protection. It is to assess whether the vehicle is in lawful condition to be driven.
What items should be are checked?
Seatbelts, insurance, registration, inspection, lights, turn signals, horn, tires and brakes.
Should I tip my driver?
For airport service a gratuity is not added to our service fees. Tipping is appreciated but completely voluntary and at the client’s discretion. For ‘as-directed’ and ‘point-to-point’ services, a 20% gratuity is automatically added to your charge.
How much should I tip my driver?
A customary 15-20% of the total bill is suggested for your chauffeur.
If you feel your driver has done an extraordinary job in making the trip to your destination perfect, you may want to give more.
When should I have the driver’s tip included in the bill?
Certain events can be overwhelming and mentally exhausting. In this situation, a pre-arranged gratuity would be one less imposition on your festivities. Another example of the convenience of not having to deal with a cash tip could be experienced at a busy airport.
How far in advance can I make a reservation?
Web reservations must be made at least 24 hours in advance and may be made up to 12 months in advance. Phone reservations may be from 12 months to 3 hours in advance.
Can I make a same day reservation?
Yes, most companies will allow you to by going online or calling their office, and they will make every attempt to accommodate you.
Can I book a reservation now?
Most reservation system makes reserving a luxury sedan almost as pleasurable as traveling in one, with extras like, easy payment options. New customers will often be required to supply a major credit card or a cash deposit to secure a reservation.
What do I do if I want to cancel my reservation?
Most companies will allow you to cancel your reservation without penalty up 2 hours in advance. You will be charged the full fee for any cancellation or change made with less than 2 hours notice.
What is a Corporate Account?
Corporate Accounts simplify billing by allowing businesses to make one payment for all services within a given month. Visit their Corporate Sales page of the company to learn how to open an account.
Is your company insured?
Be sure the company meets or exceeds the insurance requirements established by the State Limousine Law and the requirements for approved vendors of the Airport Authority.
Do Luxury Sedan Companies go to Canada?
Most transfers to or from Canada occur without incident, immigration or customs inspection officers occasionally detain passengers. Should a Sedan or van be held for detention and the officer wants the driver to remain with the passenger, their service will automatically switch over to hourly service. In some cases, the drivers are released leaving the passenger at the inspection facility. In this case, the passenger is still responsible for payment of their service.
Both sedan drivers and motor coach drivers are required to ensure each passenger has their proof of citizenship with them prior to the start of our service.
